Help & Support
Welcome to Driven.co.nz
Below are some helpful tips for Driven.co.nz, if any of these points don't cover your answer then you're welcome to contact us.
How do I register?
Use the drop down at the top right of the page (person icon), click on register and follow the registration process.
How do I login?
Use the drop down at the top right of the page (person icon) and enter your username and password.
Forgot your password?
Use the drop down at the top right of the page (person icon) and click Forgot your password. Enter the email address you have used to receive communications from Driven. An email will be sent to you with instructions.
How do I view my watchlist, saved searches or manage my newsletter subscriptions?
Once you’ve logged in, use the drop down at the top right of the page (person icon) and click to view your watchlist, saved searches or email settings (via newsletter).
I have concerns about a listing on the site
Our support team is working remotely due to the recent COVID-19 outbreak with limited access to phones. Please email us on [email protected] and we will be back in contact as soon as possible. See our guide here for ways to stay safe when buying online.
SELL MY CAR FREQUENTLY ASKED QUESTIONS
How long is my listing live for and what happens if my car doesn’t sell during that time – will you relist it for free?
Your listing is live for ninety days from the date it was purchased. If it doesn’t sell during that time then you will need to list it again by going to the Sell My Car section on site, entering car details, uploading images and completing the review and pay section, including paying for a new listing. We don’t keep any of your data or images once your listing expires after ninety days. So – if your car is not selling, we recommend that before your ninety days are up, you review your listing to see if it is missing any useful information for buyers, or that you consider adjusting the price you are asking buyers to pay for it.
I’ve got more than one car to list. Do I have to list and pay for them all individually or can I pay for all of the listings once?
You have to list each car individually and pay for each listing individually. If you sell a lot of cars at once on a regular basis then you can call or email us about more automated ways to load and pay for multiple listings at once. Please see our contact details here.
I want to make my listing more prominent by getting it at the top of the page or highlighting it with a background colour. How do I do that? Can I buy a promoted feature for my listing?
Sorry, but this option is not available at this time.
I have removed or deleted my listing from the site – how do I get it back again?
Sorry, but once a listing has been removed from the site it cannot be retrieved. To list your car on the site again you will have to go to the Sell My Car section of the site and enter car details, upload images and confirm and pay for your listing.
I can’t see my listing on the site, even though I have paid for it. I haven’t received a confirmation email confirming receipt of my payment for my listing. Why isn’t my listing showing?
On rare occasions, our site takes more than a short time to process your listing and put it onto the site for users to see. Please wait for 48 hours and check again.
How do I speak to someone for help on my listing? What are your ‘Contact Us’ details?
Sorry that our Terms & Conditions and FAQs didn’t have the answers you are looking for. Our support team is working remotely due to the recent COVID-19 outbreak with limited access to phones. Please email us on [email protected] and we will be back in contact as soon as possible.
I want to pay for my listing with Paypal, or after receiving a paper invoice, or by bringing cash into your office. I don’t want to pay by Visa or Mastercard credit card or debit card.
Sorry, but we only accept Visa or Mastercard credit or debit cards at this time.
For any other questions or comments:
Please email [email protected]